Customized Solutions - American Health Group
 
 

Customer Service
Our Spirit of Excellence benchmarks are achieved with the highest level of integrity to provide "Best in Class" service. We deliver dedicated and personalized service to exceed your expectations by servicing one person at a time.




 
 
Client Centric

  • American Health Group (AHG) can provide a dedicated and customized customer service call center for each employer group to meet your business needs.
  • In customizing this function, the dedicated team of customer service representatives are knowledgeable about your health plan benefits, and therefore provide personalized and accurate information.
 
 
     
 
 
 
 
Responsive

  • Our Customer Service Representatives consistently ensure all inquiries are handled in a professional, sensitive and prompt manner.
  • AHG's Customer Service Representatives strive to resolve all inquires on initial contact.
 
 
 
 
"Best In Class"

  • Spirit of Excellence benchmarks are set and measured for every employer group to ensure unparalleled service by a "live" person, not an automated system.
  • This philosophy is the hallmark of our partnerships. We provide "best in class" service with the utmost integrity.
 
 
 
 
Information 24/7

  • With MyAHG (our secure member web portal) employees can have access to health claim and benefit information anytime of the day.
  • This web portal can be used as a health information tool to provide up-to-date medical information 24/7.
 
 
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